Earkeep
Contact
Email me at [email protected] and I'll reply within 24 to 48 hours. There's no ticket system and no chatbot standing between us: I'm Jakub, I built Earkeep, and I read every message myself.
One person, one inbox. Usually a reply the same day.
What this one address covers
- Support. Something's not working, or you're not sure why.
- License issues. You lost your key, you're moving to a new device, or you want a refund. I can look these up and sort them out directly, no forms.
- Feature requests. Something Earkeep should do but doesn't yet.
- Collaboration. Press, partnerships, integrations, anything else.
Reporting a bug
Clear context helps me help you faster. If you've hit a bug, include:
- Steps to reproduce it
- What happened, and what you expected to happen instead
- Your macOS version and Earkeep version
- A screenshot or screen recording, if it's visual
I can usually turn these around quickly when I don't have to ask follow-up questions first.
Feature suggestions
Earkeep exists to keep an ear to the ground so nothing said gets lost, and the best ideas for it tend to arrive the same way: from someone who noticed, mid-meeting, exactly what was worth keeping and exactly how Earkeep fell short of it. If that's you, send me the sentence. I'd rather hear it raw than polished.
Before you write
A lot of common questions are already answered:
- Resources: docs for the application, guides on meeting workflows, time management, etc.
- Pricing FAQ: trial terms, refunds, license and device rules.
- Download: system requirements, first-launch setup, and license key help.
If you don't find your answer there, email [email protected]. I'd genuinely rather hear from you than have you stuck.
